All items sold on RCTrucks.com are tested at no additional charge before they are sent to your recipient to be certain of quality control. All of the vehicles on RCTrucks.com come with free lifetime technical support. If in the rare case there is an issue you do not have to worry. Your new vehicle is warrantied and service will get you back on the road. Remote control vehicles and ride on cars are not returnable as they are hobby items and come with product warranties. If an item is completely defective an exchange will be processed at no charge. In order to deliver you the best price possible we cannot offer returns. RCTrucks.com has every spare part is available for your vehicle to provide years of enjoyment.